Privacy Policy
Last updated: January 2026
1. Introduction
MatchMyParts ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our platform.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
2.1 Information You Provide
- Account information: name, email address, phone number
- Company information: business name, address, company type
- Quote requests: vehicle details, part descriptions, images
- Messages: communications with other users
2.2 Information Collected Automatically
- Device information: browser type, operating system
- Usage data: pages visited, features used, timestamps
- IP address and approximate location
- Cookies and similar technologies (see our Cookie Policy)
3. How We Use Your Data
We use your personal data to:
- Provide and maintain our platform services
- Process quote requests and orders
- Enable communication between garages and suppliers
- Send service-related notifications
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations
4. Legal Basis for Processing
We process your data based on:
- Contract: To provide our services to you
- Legitimate interests: To improve our platform and prevent fraud
- Legal obligation: To comply with applicable laws
- Consent: For marketing communications (where applicable)
5. Data Sharing
We may share your data with:
- Other users: Quote requests are shared with suppliers; supplier responses are shared with garages
- Service providers: Hosting, analytics, and email services
- Legal authorities: When required by law
We do not sell your personal data to third parties.
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for legal, accounting, or legitimate business purposes for up to 7 years.
7. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at privacy@matchmyparts.com
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Staff training on data protection
9. International Transfers
Your data may be processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or through the platform.
11. Contact Us
For privacy-related enquiries, contact our Data Protection Officer:
Email: privacy@matchmyparts.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.
