Question 1

How do I create an account?

Accepted Answer

Click "Join" in the navigation menu and choose whether you are a garage or supplier. Fill in your company details and verify your email address to get started.

Question 2

Is MatchMyParts free to use?

Accepted Answer

We offer a free tier with 35 quotes per month for garages. Suppliers can respond to unlimited quote requests. Premium plans with additional features are available for businesses with higher volume needs.

Question 3

What areas do you cover?

Accepted Answer

MatchMyParts is currently available throughout the United Kingdom. Suppliers can set their service radius to define their delivery area.

Question 4

How do I request a quote for a part?

Accepted Answer

From your dashboard, click "Request a Quote", enter the vehicle registration number, and our system will automatically look up the vehicle details. Then describe the part you need and submit your request.

Question 5

How long does it take to receive quotes?

Accepted Answer

Most suppliers respond within a few hours during business hours. You will receive notifications when new quotes arrive, and you can compare all responses in your dashboard.

Question 6

Can I upload images of the part I need?

Accepted Answer

Yes, you can upload up to 5 images when creating a quote request. This helps suppliers identify the exact part you need and provide accurate pricing.

Question 7

How do I place an order?

Accepted Answer

Once you receive quotes, compare the prices, delivery times, and supplier ratings. Click "Place Order" on your chosen quote to confirm. Payment and delivery arrangements are made directly with the supplier.

Question 8

How do I receive quote requests?

Accepted Answer

Once registered, you will see all relevant quote requests in your dashboard. Requests are matched based on your location and service radius.

Question 9

How do I respond to a quote request?

Accepted Answer

Click on any open request to view the details, then submit your quote with pricing, stock status, and delivery options. You can also message the garage if you need more information.

Question 10

What happens when a garage places an order?

Accepted Answer

You will receive a notification and the order will appear in your Orders section. Confirm the order, prepare the part, mark it as dispatched when shipped, and complete it when delivered.

Question 11

How are suppliers ranked?

Accepted Answer

Supplier rankings are based on response time, quote acceptance rate, and delivery reliability. Maintaining good metrics helps you appear higher in garage searches.

Question 12

How is payment handled?

Accepted Answer

Payment is arranged directly between the garage and supplier. MatchMyParts facilitates the quoting and ordering process but does not process payments.

Question 13

Can I cancel an order?

Accepted Answer

Orders can be cancelled by contacting the supplier directly through the messaging system. Cancellation policies vary by supplier.

Question 14

What if there is a problem with my order?

Accepted Answer

Use the messaging feature to contact the supplier directly. If you cannot resolve the issue, contact our support team for assistance.

Frequently Asked Questions

Getting Started

For Garages

For Suppliers

Orders & Delivery

Still have questions?